Return & Refund Policy

If an item arrives damaged, incorrect, or incomplete, contact us promptly with your order number and clear photos.

Approved returns must be unused, in original condition, and securely packed. Eligibility may vary for hygiene, customized, supplier-restricted, or non-returnable products.

Change-of-mind returns are accepted only when the product and order terms allow them. Return shipping may be the customer’s responsibility.

Refunds are issued after the returned item is received and checked, using the original payment method. Processing time depends on the payment provider.

To request a return or report a problem, contact Aniverse through the Contact page.